01

Shipping of frozen products

Our employees look forward to fulfilling your every wish.
Important information about shipping frozen items
Frozen items are safely packed in special styrofoam boxes with freezer pads and handed over to the well-known and reliable parcel service DPD EXPRESS. The freezer pads keep the goods frozen for approx. 24 hours.


Since the freshness of our products is paramount to us, we always send your order by express.
The products stay perfectly chilled for just € 9.90.

This service is only valid within Germany.
We ship our goods from Monday to Thursday with the last delivery on Friday.
No delivery on Saturdays.
There will be no dispatch before public holidays.
We will inform you of the status of your order by email. You have the option of tracking your parcel with your tracking number. So you always know exactly on which day it will arrive and you can plan the acceptance.
The frozen items arrive at your home frozen up to 24 hours after they have been picked up and can therefore continue to be stored in the freezer without hesitation. Alternatively, the orders can also be delivered to you personally by our drivers.


What do you have to consider when receiving TK?

There is an obligation to accept, i.e. by placing an order for TK goods, you guarantee acceptance on the following day at the selected delivery address. We assume no liability for default in acceptance!
Shipping to packing stations is excluded.
In order to maintain the cold chain, please make sure that the frozen items can be immediately further cooled in the freezer.

Please track your order using the tracking information about your package received by email.
Frozen items are excluded from the shipping exemption limit

We will only offer the express delivery service by DPD Express within Germany, as it would only be feasible for foreign countries at very high fees, which we do not want to pass on to our customers 
02

Right of withdrawal

Right of withdrawal
Consumers have a fourteen-day withdrawal.


You have the right to cancel this contract within fourteen days without giving any reason.


The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods.


In order to exercise your right of withdrawal, you must inform us (www.food24a.de, Müller Außenhandel eK, Steinheimerstr. 13, 71691 Freiberg am Neckar, email shop@food24a.de, telephone 497141-702040) by means of a clear declaration (e.g. a letter sent by post, fax or email) of your decision to withdraw from this contract. You can use the attached model withdrawal form for this purpose, but this is not mandatory.



In order to meet the cancellation deadline, it is sufficient for you to send your notification that you are exercising your right of cancellation before the cancellation period has expired.


Consequences of withdrawal


If you withdraw from this contract, we will have given you all payments that we have received from you, including delivery costs (with the exception of the additional costs that result from choosing a different type of delivery than the cheapest standard delivery offered by us have), to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; In no case will you be charged any fees for this repayment. We can refuse the repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is earlier.


You must return or hand over the goods to us immediately, and in any case no later than fourteen days from the date on which you informed us of the cancellation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired. We bear the costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check the nature, properties and functionality of the goods.


The right of withdrawal does not apply to the following contracts:

Contracts for the delivery of goods that can spoil quickly or whose expiration date would quickly be exceeded.


Model withdrawal form

(If you want to cancel the contract, please fill out this form and send it back.)


- To shop@food24a.de Müller Außenhandel eK, Steinheimerstr. 13, 71691 Freiberg am Neckar Tel: 49 7141 702040


- I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods (*) / the provision of the following service (*)


- Ordered on (*) / received on (*)


- Name of the consumer (s)


- Address of the consumer (s)


- Signature of the consumer (s) (only if this is communicated on paper)


- date


(*) Delete where inapplicable.


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